Returns & Exchanges

At UGREEN, we stand by the quality of our electronics and offer a hassle-free 30-day return policy for any reason. If you are not completely satisfied with your purchase, we are here to assist with a quick exchange or a full refund.

1

Initiate Your Request

Contact our customer support team via the help portal with your order number and the specific reason for your return.

2

Receive Authorization

Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate shipping address.

3

Pack and Ship

Securely package the item in its original packaging including all cables and manuals, then ship it back using a trackable courier service.

4

Inspection and Refund

After our technicians verify the item's condition, your refund or replacement will be processed within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing