Frequently Asked Questions

Everything you need to know about UGREEN products and services.

What is the standard shipping time for orders?

Orders typically process within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.

Do UGREEN products come with a warranty?

Yes, all official UGREEN products come with a 12-month limited warranty that covers any manufacturing defects in materials and workmanship.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.

Are UGREEN charging cables MFi certified?

Yes, our Lightning cables are Apple MFi certified, ensuring complete charge and sync compatibility with your Apple devices.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.